Terms & Conditions
- SERVICES PROVIDED
Softie Cleaning Service LLC (‘Softie Cleaning’, ‘we’, ‘us’) provides professional residential and commercial cleaning services in Bergen County and Hudson County, New Jersey.
Services offered include: Regular House Cleaning, Deep Cleaning, Move In/Out Cleaning, Post-Construction Cleaning, and Commercial Cleaning.
The scope of each service is described on our website at softiecleaning.com. Any additional services requested at the time of the cleaning may be subject to additional charges.
- BOOKING & PAYMENT
Bookings can be made online at softiecleaning.com/book-now, by phone at (201) 419-5226, or by WhatsApp.
Payment is due at the time of booking for online reservations. We accept credit/debit cards (Visa, Mastercard, American Express), Zelle, and cash.
For recurring services, payment will be processed automatically before each scheduled appointment unless otherwise agreed.
Prices displayed on our website are starting prices. Final pricing is based on home size, service type, condition of the property, and any requested extras.
- CANCELLATIONS & RESCHEDULING
We require a minimum of 24 hours notice for all cancellations and rescheduling requests.
cancellations made with 24 hours or more notice: No charge. Full credit or refund will be applied.
Cancellations made within 24 hours of the appointment: A cancellation fee of 50% of the service price will be charged.
No-shows or cancellations at the time of service: Full service price will be charged.
Rescheduling with at least 24 hours notice is free of charge. Rescheduling within 24 hours is subject to availability and may incur a fee.
Softie Cleaning reserves the right to cancel or reschedule a cleaning appointment in the event of staff illness, extreme weather conditions, or other circumstances beyond our control. In such cases, we will notify you as soon as possible and reschedule at no additional charge.
- ACCESS TO YOUR PROPERTY
Client is responsible for providing safe and timely access to the property at the scheduled appointment time.
If our team arrives and cannot access the property, the appointment may be treated as a cancellation and the applicable cancellation fee will apply.
If you will not be home, please provide access instructions (key, door code, concierge information) in advance. All access information is kept strictly confidential.
Softie Cleaning is not responsible for setting or disabling alarm systems. Please ensure alarms are disabled or provide instructions before the appointment.
- SATISFACTION GUARANTEE
We stand behind every cleaning we perform. If you are not satisfied with any area of your cleaning, please contact us within 24 hours of service completion.
We will return to re-clean the unsatisfactory area(s) at no additional charge. This guarantee applies to the specific areas cleaned and does not cover new messes or areas added after the original cleaning.
No monetary refunds are provided for completed cleaning services. Our commitment is to make it right by returning and completing the work to your satisfaction.
- CONDITION OF PROPERTY
Our standard pricing assumes a reasonably maintained property. Properties with excessive clutter, heavy soiling, hoarding conditions, or biohazardous materials may require additional time and will be subject to additional charges.
We reserve the right to decline service or adjust pricing if the condition of the property is beyond the scope of our standard service.
For post-construction or move-out cleanings, please ensure all large debris and construction materials have been removed before our arrival.
- DAMAGE & LIABILITY
Softie Cleaning Service LLC is fully licensed, bonded and insured in the State of New Jersey.
In the event of damage caused by our team, please notify us in writing within 24 hours of the cleaning. We will investigate and work with you to resolve the situation promptly.
We are not responsible for damage resulting from: pre-existing conditions, items in disrepair, improperly secured items, or damage that occurs due to following client instructions.
Our liability is limited to the cost of the cleaning service performed. We are not liable for indirect, incidental or consequential damages.
We are not responsible for loss of cash, jewelry, or other valuables. We recommend securing all valuables before our team arrives.
- PETS
We love pets! Please inform us of any pets in the home when booking so we can prepare accordingly.
For the safety of your pets and our team, please secure pets in a safe area during the cleaning.
Softie Cleaning is not responsible for pets that escape or are injured during a cleaning appointment.
We use 100% pet-safe, eco-friendly products. If you have any concerns about specific products, please contact us before your appointment.
- RIGHT TO REFUSE SERVICE
Softie Cleaning reserves the right to refuse or discontinue service in the following situations:
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- Unsafe working conditions for our team
- Presence of biohazardous materials, pests, or infestations
- Verbal or physical abuse directed at our staff
- Property condition significantly different from what was described at booking
- Non-payment of outstanding balances
In cases where service is refused upon arrival due to conditions not disclosed at booking, the full service fee may be charged.
- PRIVACY & CONFIDENTIALITY
Softie Cleaning Service LLC respects your privacy. All personal information collected during booking is used solely for service delivery and communication purposes.
We do not share, sell or distribute your personal information to third parties.
Access codes, key information and property details provided by clients are kept strictly confidential and are not shared outside of our team.
By booking our services, you consent to receive service-related communications via email, SMS or WhatsApp.
- RECURRING SERVICES
Recurring cleaning services (weekly, bi-weekly, monthly) are offered at a discounted rate as described on our website.
Recurring services may be cancelled at any time with at least 24 hours notice before the next scheduled appointment.
Discounted recurring rates apply only when appointments are maintained on schedule. Frequent skips or extended pauses may result in the standard one-time rate being applied.
We reserve the right to adjust pricing for recurring services with 14 days advance notice to the client.
- CHANGES TO THESE TERMS
Softie Cleaning Service LLC reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website at softiecleaning.com.
Continued use of our services after any changes constitutes acceptance of the updated terms.
For questions about these Terms & Conditions, please contact us at softiecleaning@gmail.com or (201) 419-5226.
