Effective Date: July 30, 2026

Softie Cleaning values our clients’ time and is committed to providing reliable, professional, and efficient cleaning services. This policy explains our guidelines regarding appointment cancellations, rescheduling, missed appointments, service adjustments, and refunds.

APPOINTMENT CANCELLATIONS

Clients must provide at least 24 hours’ notice to cancel or reschedule a cleaning appointment.

Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

SAME-DAY CANCELLATIONS

Appointments cancelled on the same day as the scheduled cleaning service may be charged up to 50% of the total scheduled service cost.

This fee helps compensate for the time reserved and the scheduling opportunity that may have been lost.

NO-SHOW OR INACCESSIBLE PROPERTY

If our cleaning team arrives at the scheduled location and cannot access the property, cannot contact the client, or the appointment is missed without prior notice, a service fee of up to 50% of the scheduled service cost may apply.

Clients are responsible for providing accurate access instructions before the scheduled appointment.

RESCHEDULING

We will make reasonable efforts to accommodate rescheduling requests. However, all new appointment dates and times are subject to availability.

Requests made at least 24 hours before the scheduled service will generally not incur a rescheduling fee.

REFUNDS

Due to the nature of cleaning services, refunds are generally not provided once a cleaning service has been completed.

Customer satisfaction is important to Softie Cleaning. If you are not satisfied with any part of the service, please contact us within 24 hours after the cleaning appointment and provide details about your concern.

We will review the situation and make reasonable efforts to resolve it. When appropriate, this may include returning to address the specific areas of concern. Any corrective service must relate to the cleaning tasks included in the original service agreement.

SERVICE ADJUSTMENTS AND ADDITIONAL CHARGES

The quoted price is based on the information provided by the client and the originally agreed scope of work.

Additional charges may apply when:

• The property’s condition requires substantially more work than originally described
• Additional rooms or cleaning tasks are requested
• Special cleaning products, equipment, or treatments are needed
• The cleaning service takes significantly longer due to conditions not disclosed when the appointment was scheduled

Any additional work and related charges will be discussed with the client before proceeding whenever reasonably possible.

SERVICE INTERRUPTIONS

Softie Cleaning reserves the right to stop or refuse service when working conditions are unsafe, unsanitary beyond the agreed service scope, or present a risk to our cleaning professionals.

Depending on the circumstances, cancellation or service fees may still apply.

Contact Us

For cancellations, rescheduling requests, refund concerns, or questions about this policy, please contact us:

Softie Cleaning
1280 Wall Street West, Suite 308
Lyndhurst, NJ 07071
Phone: 201-419-5226
Email: softiecleaning@gmail.com
Website: https://softiecleaning.com/