Effective Date: July 30, 2026

Softie Cleaning respects your privacy and is committed to protecting the personal information you share with us. This Privacy Notice explains how we collect, use, protect, and disclose information from visitors to our website and customers who request or use our cleaning services.

INFORMATION WE COLLECT

We may collect personal information when you interact with our website, contact us, request a quote, or schedule a cleaning service.

The information we may collect includes:

• Name
• Email address
• Phone number
• Service address or property details
• Booking or appointment information
• Details about the cleaning service requested
• Any additional information voluntarily submitted through our forms

We may also collect non-personal website usage information, such as your browser type, IP address, device information, pages visited, referring website, and time spent on our site. This information helps us improve our website and services.

HOW WE USE YOUR INFORMATION

The information we collect may be used to:

• Prepare estimates and provide cleaning service quotes
• Schedule and manage cleaning appointments
• Communicate with you about your service request or appointment
• Process payments and service transactions
• Respond to questions and customer support requests
• Send appointment confirmations and important service updates
• Improve our website, customer experience, and cleaning services
• Maintain appropriate business and transaction records
• Comply with applicable legal requirements

We only collect personal information that is reasonably necessary to operate our business and provide services to our customers.

SHARING OF INFORMATION

Softie Cleaning does not sell or rent your personal information to third parties.

We may share information only when reasonably necessary, including:

• With payment processors to complete transactions
• With scheduling, communication, or customer-management service providers
• With website hosting, analytics, and technical service providers
• With employees or cleaning professionals who need the information to provide the requested service
• When required by law, legal process, court order, or government request
• When necessary to protect the rights, property, or safety of Softie Cleaning, our customers, or others.

These third parties are expected to use the information only for the services they provide on our behalf.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and analyze website traffic.

Cookies and related technologies may collect information such as:

• Browser type
• Device information
• IP address
• Website pages visited
• Time spent on the website
• Referring websites

You may disable or manage cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of your information.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

YOUR PRIVACY RIGHTS

Depending on applicable law, New Jersey residents may have certain rights regarding their personal information.

These rights may include the ability to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request information about how your data is collected and processed
• Opt out of certain types of data processing, when applicable
• Withdraw consent when processing is based on your consent

To submit a privacy request, please contact us using the information provided below. We may need to verify your identity before completing your request.

CHILDREN’S PRIVACY

Our website and cleaning services are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children. If we learn that we have collected information from a child without appropriate authorization, we will take reasonable steps to delete it.

THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties. Softie Cleaning is not responsible for the content, security, or privacy practices of those external websites. We encourage you to review their privacy policies before providing personal information.

SERVICE AREA

Softie Cleaning currently provides cleaning services in areas including:

• Bergen County
• Lyndhurst
• Edgewater
• Fairview
• Englewood
• Hudson County
• North Bergen
• Secaucus
• Union City
• Hoboken
• West New York
• Guttenberg

Service availability may vary depending on location and scheduling.

UPDATES TO THIS PRIVACY NOTICE

We may update this Privacy Notice periodically to reflect changes in our services, business practices, technology, or legal requirements. Any changes will be posted on this page with a revised effective date.

CONTACT INFORMATION

If you have questions about this Privacy Notice, how your information is handled, or would like to submit a privacy request, please contact us:

Softie Cleaning
1280 Wall Street West, Suite 308
Lyndhurst, NJ 07071
Phone: 201-419-5226
Email: softiecleaning@gmail.com
Website: https://softiecleaning.com/